Frequently Asked Questions
Everything you need to know about your Soundcore experience.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for Soundcore products?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do Soundcore products come with a warranty?
Yes, most of our products include an 18-month limited warranty that covers any manufacturing defects. Please keep your order receipt to facilitate warranty claims.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Klarna or Affirm for eligible purchases.
How do I update the firmware on my Soundcore devices?
To ensure your device has the latest features, download the Soundcore app from the App Store or Google Play, connect your device via Bluetooth, and follow the on-screen prompts for firmware updates.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure fast delivery. You can cancel your order within 1 hour of placement by contacting our support team; after that window, you may need to initiate a return once the item arrives.