Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee for any reason. If you are not happy with your Soundcore product, you can return it for a full refund or exchange it for a new unit.
Initiate Your Request
Contact our customer support team or visit our online support portal to provide your order number and the reason for your return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Pack and Ship
Securely package your device in its original packaging including all accessories and manuals, attach the shipping label, and drop it off at the designated carrier.
Inspection and Refund
After our warehouse receives and inspects the item, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing